Success Stories

First we form a Partnership. Then we make a difference.
Each company is unique and each path to success is unique. As a Partner of Credible, we walk alongside you to ensure that all our Partners’ stories are success stories (but for the sake of a user-friendly experience, we can only share a few). Check out the success stories of some of our Partners below.

Families, Inc.

Partner Overview

Since 1999, Families, Inc. has served children, adolescents and adults throughout Northeast, North Central and Central Arkansas. Outpatient services provided include psychiatric services, therapy, psychological testing, and case management.

Before Credible, a Failed Implementation

In March of 2008, Families, Inc. signed an agreement to utilize a particular vendor for their EMR. During the next 22 months they gained wisdom and knowledge but no EMR. Families, Inc. could not bill in a timely manner, and were unable to access their data. The situation was further compounded by the vendor’s failed deadlines and lack of support. With 22 months of failed implementation, Families, Inc. had staff losing confidence, administration losing credibility and, in the meantime, the company was losing money.

Credible Partnership Success Stories
Partnership is Key to a Successful Implementation

“We simply couldn’t afford to proceed on our current path,” said Mark Thurman, CEO. The company was in a very risky situation of possibly losing large numbers of staff who were unhappy with their working conditions. Staff felt that they could no longer do their jobs to their satisfaction. This is not a place a CEO wants to be.

Families, Inc. decided to implement Credible. Thurman happily announced that they “were 100% live in 12 weeks, receiving payments in a timely manner. Our staff was amazed with the simplicity and effectiveness of the system as well as the time it saved them.”

A key component to successful implementation is the relationship between agency and vendor. Throughout implementation, Credible conducts onsite visits by implementation specialists, conference calls, transparent and real time project management tools, and management check-ins to ensure that the transition is going as planned.

Realized Return on Technology Investment – Net Revenue Up 20%

With Credible implemented, Families, Inc. was able to reduce indirect labor by $133,848 per year; reduce toner, medical charts, and miscellaneous item costs by $21,952 per year; and reduce paper consumption and disposal services by $5,449 per year.

After being live with Credible, Families, Inc. staff had a renewed confidence in their work and administration. Due to efficient care, attractive working conditions, and quality of services, Families, Inc. was able to increase their direct billing staff by 17%. In addition, staff was more efficient with their time and the manner in which they provided service, increasing their available time to bill. Administratively, the ability to run reports and track services increased Families, Inc.’s compliance rate, which promoted efficient, quality, cost effective care.

“Happy workers as we all know are more productive workers,” Thurman states, “and with this came increased quality and revenue.”

For more information on Families, Inc., click here.

Meridian Health Services

Partner Overview

Meridian Health Services is a progressive healthcare organization specializing in “whole person” health, integrating physical, mental and social well-being. The focus on a broader spectrum of health including primary medical care, behavioral health and human services offers a well-rounded approach for happier, healthier patients. Meridian Health Services has been serving the Indiana community for over 35 years and is accredited by the Joint Commission and certified by the Indiana Division of Mental Health and Addictions.

New State, New System, 7 Month Implementation

A large provider in a new state, Credible successfully took Meridian live in only 7 months. Rob Woods, IS Director, attributes the successful implementation to the partnership approach and use of Credible’s GoLive tool. Communication is critical in large-scale projects. “GoLive is a great communication vehicle. We can easily see all the steps in the implementation process and also give Credible access to see what we’ve done,” says Woods. The ability to hold everyone accountable, from both Credible and the partner, makes the overall implementation process smoother.

State Reporting Requirements Met

While in implementation, the State of Indiana was undergoing changes, which was a major funding stream for Meridian. Through the implementation process, Meridian was able to develop a state required assessment inside of Credible. They were able to update authorizations within the system automatically. It also gave Meridian a way to hold the State accountable and cross check data.

Clean, Timely Billing Leads to Increased Revenues

Under Meridian’s previous system, it was difficult to get bills out the door. “We kept coming up against past filing limit claims and losing a lot of money,” explains Woods. Within three weeks of being live with Credible, Meridian was able to receive claims back from major payer sources. Since then, they have not lost claims due to the past file limit. “It is a great enhancement to be able to bill clean very quickly and to realize revenues.”

For more information on Meridian Health Services, click here.

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