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Technology Adoption Uneven Among Specialty Provider Organization Markets – Results Released From The 2018 OPEN MINDS Health & Human Services Technology Survey Sponsored By Credible Behavioral Health Software

Survey results show specialty provider organizations spend less on technology compared to other organizations

GETTYSBURG, Pa. (November 4, 2018) – OPEN MINDS and Credible Behavioral Health Software released the full results of The 2018 OPEN MINDS Health & Human Services Technology survey. The survey, which looked at technology adoption and spending in specialty provider organizations, uncovered two themes – that technology adoption varied by specialty sector and that investment in technology in the sector is low compared to health care overall and in terms of other industries.

The survey looked across four types of specialty health and human services provider organizations — behavioral health; children’s services, intellectual/developmental disabilities (I/DD) and long-term services and supports (LTSS); and federally qualified health centers and (FQHC) primary care. Among the 300+ specialty provider organizations surveyed, electronic health records (EHRs) were the most (86%) adopted technology. Although that number varied from a high of 96% in behavioral health to a low of 80% in primary care.

When you look at spending by specialty provider organizations, those with revenue between $10-$50 million, 70% had IT budgets less than $500,000. Surveys of the overall health care market show health care providers spend between 3.5 and 4.3% of revenue on technology budget. By comparison, financial organizations spend 7.2% of their revenue on IT and business and professional services organizations spend 5.2%.

Monica E. Oss, chief executive officer at OPEN MINDS presented some of the results of The 2018 OPEN MINDS Health & Human Services Survey at the OPEN MINDS Technology and Informatics Institute in October. During the presentation, Ms. Oss discussed the results of the survey, as well as a detailed analysis of the findings. The survey included details on topics such as:

  • The technologies most frequently adopted by specialty provider organizations
  • Technology adoption by specialty provider organization type
  • Electronic Health Record (EHR) and Health Information Exchange (HIE) adoption, by market
  • Telehealth and remote monitoring adoption, by market
  • Specialty provider organization IT budgets

To download The 2018 OPEN MINDS Health & Human Services Technology Survey, available free of charge courtesy of Credible Behavioral Health Software, and learn more about the adoption of technologies among each market, please visit:


OPEN MINDS is a national market intelligence and strategic advisory firm focused on the sectors of the health and human service field serving consumers with chronic conditions and complex support needs. Founded in 1987 and based in Gettysburg, Pennsylvania, the 175+ associates provide market insights and innovative management solutions designed to improve operational and strategic performance. Learn more at

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Credible provides Behavioral Healthcare Enterprise software to the growing US Behavioral Health (Mental Health and Substance Abuse) market. A leading SaaS vendor, Credible’s Behavioral Health Electronic Health Record (EHR) is HIPAA compliant, Meaningful Use Stage 3 certified, and processing annually over $4,000,000,000 in Medicaid, Medicare, and insurance claims. Credible’s current functionality includes fully integrated clinical, scheduling, employee management, primary care, treatment planning, security, ePrescribing, eLabs, inpatient, mobile, reporting, and billing modules. Marketed as secure, proven, easy-to-use software for clinic, community, residential, and mobile care providers, Credible leads the industry in innovation and service.

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